Q1: What is the minimum order quantity (MOQ)?
A: Our MOQ is 1 kilogram for sample testing and evaluation. We offer highly competitive pricing for large-volume orders.
Q2: Can you provide OEM and custom packaging services?
A: Yes, absolutely. We specialize in OEM services. We can provide private labeling and customize packaging sizes, materials, and labels according to your specific requirements.
Q3: How do you ensure the quality and consistency of your extract?
A: Quality is our priority. We perform rigorous in-process testing and a final HPLC (High-Performance Liquid Chromatography) analysis on every batch to guarantee the 65% Boswellic Acids potency. A Certificate of Analysis (COA) is provided with every shipment to ensure transparency and quality assurance.
Q4: What is the lead time after order confirmation?
A: For samples, we can ship within 3-5 working days. For bulk orders, the typical lead time is 10-15 working days after receiving the deposit.
Q5: How do you ship the products?
A: We have extensive experience in international shipping. Samples can be sent via express couriers like DHL, FedEx, or UPS. For large orders, we arrange shipment by air or sea, working with reliable freight forwarders to ensure safe and timely delivery to your port.
Q6: Are your products tested for heavy metals and microbiological contamination?
A: Yes. Our product is strictly tested for heavy metals (like lead, arsenic, mercury, cadmium), pesticides, and microbiological limits (Total Plate Count, Yeast & Mold, E. coli, Salmonella, etc.) to ensure it meets international safety standards.
Q7: Is this product suitable for vegan and vegetarian formulations?
A: Yes, our Frankincense Extract is 100% plant-based and suitable for vegan and vegetarian products